Refund Policy

Effective: October 2026  |  Last reviewed: October 2026

1. Scope

This Refund Policy applies to all products purchased from basicpatternblock.com, operated by ELENA SAMARA LTD. All products are digital sewing patterns supplied by electronic delivery. This policy forms part of our Terms of Use.

2. No Change-of-Mind Refunds

Due to the digital nature of our products and their immediate delivery, we do not offer refunds, exchanges or cancellations for change of mind once access to the files has begun.

Customers are responsible for reviewing the complete product description before purchase, including the size range, file formats, included contents, skill level, software or equipment requirements and any stated exclusions.

A refund will not be provided where relevant information was clearly disclosed on the product page but was overlooked or misunderstood by the customer. For example, where a product is clearly described as not including sewing instructions, their absence does not make the product faulty, incomplete or not as described.

If you have any questions about a product’s contents, compatibility or suitability, please contact us at basicpatternblock@gmail.com before completing your purchase.

This section does not affect any mandatory statutory rights where a digital product is faulty, incomplete or materially not as described.

3. Refunds and Cancellations

All purchases are final. Refunds, exchanges and cancellations are not permitted once the supply of the digital product has begun.

A refund may be requested only in the specific circumstances listed in Section 5 of this Policy or where required by applicable law. A refund will not be provided for any other reason, including change of mind, mistaken purchases or failure to review the product information before purchase.

4. Before Requesting a Refund

The majority of reported issues concern the downloading, printing or assembly of PDF patterns rather than a defect in the file itself. Customers experiencing difficulty are advised to consult the following before submitting a request:

  • https://basicpatternblock.com/printing-instructions/
  • https://basicpatternblock.com/faq/

Where the difficulty persists, contact us and we shall provide assistance directly.

5. Exceptions

All requests are subject to reasonable verification. Customers may be asked to provide relevant information and reasonably cooperate with troubleshooting before a replacement or refund is approved.

A working replacement file will be provided in the first instance in the following circumstances:

  • The download link is inoperative and no working link can be supplied.
  • The file is corrupt and cannot be opened.
  • The file is incomplete or pattern pieces that were stated as included are absent.
  • A product other than the one ordered has been supplied.
  • The product is materially not as described on the product page.
  • The customer has been charged more than once for the same order.

Where the issue cannot be resolved within a reasonable period, the purchase price of the affected product will be refunded. For a duplicate charge, the duplicate payment will be refunded.

6. Circumstances in Which Refunds Are Not Provided

Refunds shall not be provided in the following circumstances:

  • Change of mind or purchase made in error.
  • Purchase of a pattern already held by the customer.
  • Absence of the software, printer or equipment required to use the files.
  • Absence of the sewing experience required to complete the pattern.
  • A finished garment which does not fit as anticipated. Fit is dependent upon measurements, fabric selection and construction, none of which are within our control.
  • Minor variation between product images and the finished garment.
  • Subsequent revision or improvement of a pattern already purchased.

7. Submitting a Request

Requests shall be submitted to basicpatternblock@gmail.com and must include the order number, the email address used at checkout, the product name, and a description of the issue with a screenshot where applicable.

Requests should be submitted promptly upon identification of the issue. We will normally respond within 3 business days.

8. Refund Processing

Approved refunds are issued to the original payment method via Stripe or PayPal. The period required for funds to appear is determined by the customer’s bank or card issuer and is ordinarily 5 to 10 business days.

Upon issue of a refund, the licence granted under our Terms of Use terminates, access to the product is revoked, and all downloaded copies must be deleted.

9. Chargebacks

Customers are encouraged to contact us before initiating a dispute with their bank or payment provider, so that we have an opportunity to investigate and resolve the issue. If a chargeback is initiated, we may suspend access to the product and order concerned while the dispute is being investigated. Where we reasonably determine that a chargeback is fraudulent or abusive, we may suspend the customer’s account and terminate the licence associated with the disputed transaction, to the extent permitted by applicable law. 

10. Statutory Rights

Nothing in this Policy excludes, restricts or affects any consumer right or remedy that cannot lawfully be excluded under applicable law, including rights relating to digital content that is faulty, incomplete or materially not as described.

11. Contact

ELENA SAMARA LTD, 2 Bulgaria Str., 2850 Petrich, Bulgaria

basicpatternblock@gmail.com  |  https://basicpatternblock.com